Recently, due to the Twitter Featured Listings on Twitter, several of our users have been approaching up to the millions of followers (Many of the top users on Twitter are using SocialToo! We’re very proud of that), and others in the hundreds of thousands. While we’re very happy for these users, this is a lot of data to process! We think it’s a fun challenge, and are always game for it – we want you to feel confident, that despite the size of your audience, we will be able to continue to provide you top-notch service. Unfortunately, as we work out this challenge some of our larger users, especially those with over 2,000 followers, will see delays in the auto-following we do on their behalf, any catch up services purchased, and numbers in your nightly report e-mails.
No data is being lost in this process, although the dates you see new follows may be off – keep in mind that those dates are reflective of the time we were able to get to your user and when we were able to process those followers. You will probably see gaps, and depending on the size of your follower base those gaps may be larger than others. We try to run this as often and as fast as possible, to make it as real-time as possible. Unfortunately this is more difficult for us with the larger users.
I assure you we’re working on this as fast as we can. If you have less than 2,000 followers you should not be affected – please let me know if you see issues and you have less than 2,000 followers. For those with more, we are aggressively working on this issue, and hope to have a solution up within the week. As always, I’ll keep you up-to-date both here and on our @socialtoo account on Twitter. Please stay tuned and we’ll let you know how we are progressing.
Photo courtesy Kenneth Lu